TERMS AND CONDITIONS – TIMEPIECE HAVEN

Effective Date: 3/28/2025

Welcome to Timepiece Haven. By accessing or using our website (https://timepiece-haven.com) and services, you agree to the following Terms and Conditions. Please review them carefully before making any purchase.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have parental/guardian consent.
  • We may update or modify these Terms at any time. Continued use of the website means you accept the updated Terms.
  • All content on this website is for general information and service purposes only.

2. Product Information & Pricing

  • We aim to provide accurate descriptions, specifications, and images of our products. However, occasional errors may occur.
  • Prices may change without prior notice. Discounts, promotions, and offers may have specific terms and expiry dates.
  • We reserve the right to modify or discontinue products at any time.
  • If a pricing or stock error occurs, we may cancel or refuse an order—even after payment. In such cases, you will receive a full refund.

3. Orders & Payments

  • All orders are subject to review, verification, and acceptance by our team.
  • Payments must be made using our supported payment methods (credit/debit cards, PayPal, or other listed gateways).
  • We take fraud seriously. Suspicious or high-risk orders may be canceled or reported to authorities.

4. Shipping & Delivery

We provide secure and insured shipping within the UAE and internationally.

Shipping fees and estimated delivery times vary based on your location and selected service.

Delivery delays caused by customs, couriers, weather, or external factors are outside our control.

International customers are responsible for any import duties, VAT, or customs fees applied by their country.

5. Returns & Refunds

  • We accept returns within 14 days of delivery, provided the watch is in original condition, unworn, and includes all packaging, tags, accessories, and documents.
  • Refunds are issued after our team completes a quality inspection.
  • Return shipping costs may apply unless the return is due to an error on our part.
  • Final-sale items, custom orders, or products with signs of wear are non-refundable.

(If you want a different return window, tell me and I will update.)

6. Authenticity & Warranty

  • All watches sold on Timepiece Haven are 100% authentic and verified by experts.
  • Some products may include their original manufacturer warranty; others may be covered by our Timepiece Haven warranty depending on the item.
  • Warranty details vary by product—please review the product page or contact support for more information.

7. Selling or Trading Watches

  • Customers who wish to sell or trade watches must provide accurate descriptions and disclose any defects or modifications.
  • We reserve the right to reject any trade-in or purchase offer based on authentication results or market conditions.
  • Payments for accepted watches are made only after full inspection and verification.

8. User Responsibilities

Users agree to:

  • Provide accurate and up-to-date information
  • Refrain from fraudulent activities, hacking attempts, or misuse of the website
  • Comply with all applicable local and international laws

Violation of these terms may lead to account suspension or legal action.

9. Limitation of Liability

  • Timepiece Haven is not liable for indirect, accidental, or consequential damages related to your use of our website or products.
  • Our total liability for any claim is limited to the amount you paid for the product in question.

10. Intellectual Property

  • All site content—including logos, designs, text, graphics, product photos, layout, and brand materials—is the exclusive property of Timepiece Haven and protected by copyright laws.
  • You may not reproduce, copy, or distribute any content without written permission.

11. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates.
Any disputes shall be resolved through arbitration or legal proceedings in the appropriate UAE jurisdiction.

12. Contact Us

For any questions regarding these Terms and Conditions, you may contact us:

📧 Email: help@timepiece-haven.com
📍 Address: Al Ain Mall, Othman Bin Affan Street, Abu Dhabi, UAE
📞 Phone: +971 506 201 154

Thank you for choosing Timepiece Haven — Your Trusted Destination for Luxury Watches.